Escrow Policies: The Two Windows Your Tenant Owns
Where the auto-release window and the dispute window are set, who may change them, and why everything else on the page is read-only.
Negotiating policies per deal is how disputes start. “I thought the inspection window was 14 days, you thought it was 7.” Setting the policy once, for the tenant, and showing it plainly to everyone is how disputes get prevented. /escrow/policies is that page — and it is deliberately small.
What your tenant sets
Two numbers. The auto-release window: how many days after delivery the held funds may release if the buyer has neither accepted nor disputed. Platform bounds are 3 to 14 days; the default is 7. The dispute window: how long after release a buyer can still open a dispute on the deal. Platform bounds are 14 to 90 days; the default is 30. Both are stamped on escrows as they move, so a change today affects tomorrow’s escrows, not the one already sitting in inspection.
Organization administrators (and ReVend platform owners and staff) can save these values. Finance users and every other role see them read-only. A tenant that has never touched the page runs on the platform defaults.
What your tenant reads
The rest of the page explains, it does not configure. A summary of the platform fee policy with a link to /escrow/fees, where the rule and a sample calculation live. A summary of jurisdiction and custody — Belgian law, a client-funds account. The dispute flow in a few lines. The conditions of the mutual waiver. Fees and payout timing. The deposit window — 7 days for the buyer to wire — is fixed by the platform and is not on the form at all.
Fees are not per tenant, not per category, not tiered. One rule for the platform, set by ReVend. If that feels restrictive, consider the alternative: a marketplace where every seller quotes a different escrow fee is a marketplace where the buyer needs a spreadsheet before the deal room.
Why two windows and not ten
Because these are the only two decisions an ITAD business genuinely differs on. A refurbisher receiving 500 laptops needs more inspection days than a broker flipping 20 servers; a tenant selling to long-time partners is comfortable with a shorter claim period than one onboarding new buyers every week. Everything else — who confirms a deposit, what a fee costs, how a dispute is adjudicated — should be identical for every tenant, precisely so a buyer knows what to expect before reading anything.
What the policy doesn’t do
It doesn’t set the deal price, the assets, or the shipping arrangement — those are deal-level decisions made in the deal room. The policy is purely about the escrow mechanics. Separating the two means the seller and buyer negotiate the deal, the platform handles the escrow, and nobody’s lawyer needs to read the policy text twice.